Patient Information
Clear, accessible and non-technical information for patients, relatives, representatives and members of the public.
If we have treated you, transported you, or you are supporting someone we have cared for, these pages explain what happens, what your rights are, and how to raise anything you are not happy with.
What to Expect
What happens during assessment, treatment or transport.
Read moreConsent and Capacity
How consent is sought and what happens if someone cannot decide for themselves.
Read morePrivacy and Confidentiality
How your information is collected, protected and shared.
Read moreSafeguarding
Protecting adults and children from abuse, neglect and exploitation.
Read moreDuty of Candour
Our commitment to openness when something goes wrong.
Read moreEquality and Accessibility
How we make our services fair, inclusive and accessible.
Read moreComplaints and Feedback
Raise a concern, make a complaint or tell us what went well.
Read moreAccessing Your Records
How to request the information we hold about you.
Read moreIn an emergency
Call 999 immediately where a person is in immediate danger or a serious crime may be taking place.