Quality and Patient Safety
Public assurance about how we protect patients and monitor the quality of the service.
Quality is not a statement of intent. It is a set of arrangements that can be inspected, audited and improved. These are ours.
Our commitment to patient safety
Safety is designed into the medical plan before anyone is deployed.
Person-centred care
Patients are involved in decisions about their own care wherever possible.
Clinical governance
Leadership, policy, supervision, audit and review of clinical practice.
Safeguarding
Trained staff, clear referral routes and a named safeguarding lead.
Infection prevention and control
Standard precautions applied in vehicles, treatment areas and on location.
Medicines and medical gas safety
Secure storage, authorised administration and controlled disposal.
Vehicle and equipment safety
Planned maintenance, pre-deployment checks and defect reporting.
Workforce competence
Verified qualifications, registration checks and mandatory training.
Incident reporting
An open reporting culture with review, learning and feedback.
Duty of Candour
Openness and an apology when something has gone wrong.
Complaints and feedback
Accessible routes to raise a concern and a defined response process.
Audit and continuous improvement
A planned audit programme feeding a quality improvement plan.