Leadership and Governance
Who leads the organisation, and how responsibility, accountability and assurance are managed.
Governance only works when it is clear who is accountable for what. The roles below set out where responsibility sits for clinical practice, operations, workforce, information and fleet.
Please note
Any title that depends upon CQC approval is described as “proposed” until formal approval has been granted.
Leadership team
Each role is published with the name, job title, professional role, principal responsibilities and professional registration where applicable.
| Role | Responsibility |
|---|---|
| Managing Director | Overall direction of the company, commercial accountability and board-level assurance. |
| Proposed Registered Manager | Day-to-day management of the proposed regulated activities, subject to CQC approval. |
| Nominated Individual | Supervising the management of the regulated activity on behalf of the provider. |
| Medical Director | Medical leadership, clinical policy approval and oversight of scope of practice. |
| Clinical Lead | Clinical supervision, competency assessment, audit and case review. |
| Operations Manager | Deployment planning, rostering, on-the-day command and client liaison. |
| Head of Workforce Recruitment and Engagement | Recruitment, vetting, right-to-work and workforce compliance. |
| Head of Digital and Information Systems | Information governance, data security and clinical record systems. |
| Fleet and Logistics Manager | Vehicle maintenance, roadworthiness, equipment and consumables. |
Governance framework
- Corporate governance
- Clinical governance
- Risk management
- Quality assurance
- Safeguarding
- Complaints
- Incident management
- Information governance
- Workforce compliance
- Fleet and equipment oversight
- Business continuity
Governance meetings
- Senior management meetings
- Clinical governance reviews
- Operational planning meetings
- Business performance reviews
- Audit and quality improvement reviews
Accountability and openness
Staff and contractors are expected to raise concerns, and are supported when they do.
- Duty of Candour
- Freedom to Speak Up
- Whistleblowing
- Incident reporting
- Learning from complaints
- Escalation of patient safety concerns